Shipping costs are included for all items at
avthinginitsplace.com
when shipping within the continental United States. "Included" simply
means that our listed price includes the cost of shipping, which is
non-refundable in the case of a returned item or refused delivery.
There are no additional handling charges on orders shipped within the
continental US.
Orders are processed within 24 hours.
In-stock items ship within 2-4 business days after order is processed.
Products are shipped to your door via UPS (United Parcel Service), Fed Ex or DHL
Ground Service, so please allow 7-14 business days transit time.
Please note that these delivery carriers do not deliver to PO Box or APO/FPO addresses.
*Most CD Wallets are
shipped via United States Postal Service within 24 hours after receipt
of order.
We ship from warehouses
in New York,
North Carolina,
Pennsylvania, California and
Canada.
The above time estimates are based on average shipments bound within
the continental United States. Shipment delays may be caused by
holidays, weekends, severe weather conditions, and other factors
beyond our control for which we will not be held responsible.
Shipment notifications
with shipment tracking numbers are e-mailed to you once your
order has
shipped. You can also check the status of your order at any time
using our
online order tracking system.
Hawaii, Alaska, Puerto Rico and Canada please
contact us for shipping quotes.
Please
contact us if delivery problems arise.
SALES TAX:
Sales Tax of 8.625% will only be collected for orders shipping to
addresses within New York State.
RETURNS
We aim for complete customer satisfaction. If you are not completely
happy with your purchase, we want to hear about it.
If you receive an
item damaged or a defective item you must contact us at once. Do not refuse the
shipment!
We will make the
arrangements with the delivery company for pickup and return of the
damaged item. We will send out replacement
parts or a new (same) item depending on the damage. Damage claims will not be accepted after 10 days of receiving item.
If you wish to return a product, you are required to contact us for a return authorization number. Your refund cannot be processed without a valid return authorization number.
You may return an item within 20 days of delivery for a refund. A twenty-five dollar
restocking fee applies to each item (only on items over $49.95 retail
price) returned.
If you are not satisfied with your merchandise, you may return it with
the following conditions:
You must obtain a valid RA# from us for the return prior to sending the merchandise back.
The merchandise must
be in new condition, have no missing parts, and be returned in its
original packaging. Products that require assembly and have been
partially or completely assembled, cannot be returned.
Merchandise is
returned at
the customer's expense. This also includes any restocking fees.
The original shipping
and handling charges, which are included in the quoted prices of our
products, will be deducted from the authorized refund.
You must notify us of the return shipment tracking number so we can follow up on the return and have your refund processed in a timely manner.
Once an order has been accepted by us it may not be possible to
cancel the order before it is shipped, should you change your mind. If
you find yourself in this situation, please contact us immediately and
we will do our best to cancel your order. But please be aware that
some restocking charges may apply on the unshipped order. If an order
is already in transit, we cannot cancel that order. The delivered
merchandise may be returned under our return policy described above. If you refuse a delivery, the original shipping charges, return shipping charges, and any
restocking fees will be deducted from the authorized refund.
"Included" simply means that our listed price includes the cost of
shipping, which is non-refundable in the case of a returned item or
refused delivery
PROBLEMS USING OUR WEBSITE?
If you experience any problems on our website
please let us know. You can e-mail us and let us know the problem. Or you can call us at
:
347-886-8720
(M-Sat 9am-9pm EST).
***We will match any
legitimate competitor's price!***
Simply
e-mail or call us at 866-547-1601 with the item #, the name of
the competitor's website and their TOTAL price including tax and
shipping.
We will do our best to meet or beat their lowest
price.
Price
match must be for the identical item.
Competitor's TOTAL price must include shipping and handling.
Competitor must be a legitimate Internet retailer.
Competitor must have said item in stock and priced accurately.
After
you e-mail us we will contact you ASAP with your price match...or
better!!
Here's what customers are saying about
AVthing in its place.com:
Thank you for the company
call and excellent service we received from you yesterday. It is much
appreciated. You have definitely found a new customer and I shall relay the
message to others.
-
Millie in Hollis. NH
I love
avthinginitsplace.com!!!! Best prices, great products, wonderful service!
I will tell everyone that needs to order av stuff, to check you out. Thanks for
the great products,
- Lenny in Pembroke
Pines, FL
I would like to repeat to
you again how much I appreciate all you and your company is doing about this. You are the most customer satisfaction company
I have ever dealt with. I will definite recommend your company to others and will purchase from you again.
- Katie in Glen
Arm, MD
Thanks for getting back to
me so quickly, yours was a superfast response!!
- Jodi in Corona, CA
Just
wanted to let you know that today, I received my CD cabinet and am very pleased
with the quality. It's all assembled (easy) and looks great. Thank you very
much. I have already recommended your product to a friend of mine in Reno, NV.
I am considering potentially buying another one to replace a couple of existing
racks that I have that are not as good as your product.
- Dan
in Lansdale, PA
Thank you very much for
such a speedy response and also for shipping my new order at once as I need the
unit as soon as possible. " Kudos " for great customer service !!!!
- Robert in West Seneca, NY
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Call us TOLL FREE:
866-547-1601
Mon-Fri 10am - 9pm
Sat 10am - 3pm EST
Telephone Orders Always Welcome!
Corporate purchase orders may be faxed to: 866-258-9228
