Shipping costs are included for all items at avthinginitsplace.com when
shipping within the continental United States. "Included"
simply means that our listed price includes the cost of shipping, which
is non-refundable in the case of a returned item or refused delivery.
There are no additional handling charges on orders shipped within the
continental US.
Orders are processed within 24 hours. In-stock items ship within 2-4
business days after order is processed.
(Please note that all items made by WOOD TECHNOLOGY take up to 14 ADDITIONAL days to ship from the warehouse due to the custom made-to-order nature of their products).
Products are shipped to your door via UPS (United Parcel Service), Fed
Ex or DHL Ground Service, so please allow 7-14 business days transit
time.
Please note that these delivery carriers do not deliver to PO Box or
APO/FPO addresses. *Most CD Wallets are shipped via United States
Postal Service within 24 hours after receipt of order. We ship
from warehouses in New York, North Carolina, Pennsylvania, California
and Canada.
The above time estimates are based on average shipments bound within the
continental United States. Shipment delays may be caused by holidays,
weekends, severe weather conditions, and other factors beyond our
control for which we will not be held responsible. Shipment
notifications with shipment tracking numbers are e-mailed to you once
your order has shipped. You can also check the status of your
order at any time using our online
order tracking system.
Hawaii, Alaska, Puerto Rico and Canada please contact
us for shipping quotes.
Please contact us
if delivery problems arise.
SALES TAX:
Sales Tax of 8.625% will only be collected for orders shipping to
addresses within New York State.
RETURNS
We aim for complete customer satisfaction. If you are not completely
happy with your purchase, we want to hear about it. If
you receive an item damaged or a defective item you must contact
us at once. Do not refuse the shipment! We will make
the arrangements with the delivery company for pickup and return of the
damaged item.
We will send out replacement parts or a new (same) item depending on the
damage. Damage claims will not be accepted after 10 days of receiving
item.
If you wish to return a product, you are required to contact
us for a return authorization number. Your refund cannot be
processed without a valid return authorization number.
You may return an item within 20 days of delivery for a refund. A
twenty-five dollar restocking fee applies to each item (only on items
over $49.95 retail price) returned.
If you are not satisfied with your merchandise, you may return it with
the following conditions:
You must obtain a valid RA# from us for the return prior to
sending the merchandise back.
The merchandise must be in new condition, have no missing parts,
and be returned in its original packaging. Products that require
assembly and have been partially or completely assembled, cannot be
returned.
Merchandise is returned at the customer's expense. This
also includes any restocking fees.
The original shipping and handling charges, which are included
in the quoted prices of our products, will be deducted from the
authorized refund.
You must notify us of the return shipment tracking number so we
can follow up on the return and have your refund processed in a
timely manner.
Once an order has been accepted by us it may not be possible to cancel
the order before it is shipped, should you change your mind. If you find
yourself in this situation, please contact us immediately and we
will do our best to cancel your order. But please be aware that some
restocking charges may apply on the unshipped order. If an order is
already in transit, we cannot cancel that order. The delivered
merchandise may be returned under our return policy described above.
If you refuse a delivery, the original shipping charges, return
shipping charges, and any restocking fees will be deducted from the
authorized refund.
"Included" simply means that our listed price includes the
cost of shipping, which is non-refundable in the case of a returned item
or refused delivery
PROBLEMS USING OUR WEBSITE? If you experience any
problems on our website please let us know. You can e-mail
us and let us know the problem. Or you can
call us at : 347-886-8720 (M-Sat 9am-9pm EST).
***We will match any legitimate competitor's price!***
Simply e-mail
or call us at 866-547-1601 with the item #, the name of the
competitor's website and their TOTAL price including tax and
shipping.
We will do our best to meet or beat their lowest price.
Price match must be for the identical item.
Competitor's TOTAL price must include shipping and
handling.
Competitor must be a legitimate Internet retailer.
Competitor must have said item in stock and priced
accurately.
After you e-mail us we will contact you ASAP with
your price match...or better!!
Here's what customers are saying about AVthing in its place.com:
Thank you for the company call and excellent service we received from you
yesterday. It is much appreciated.
You have definitely found a new customer and I shall relay the message to
others. - Millie in
Hollis. NH
I love avthinginitsplace.com!!!! Best prices, great products,
wonderful service!
I will tell everyone that needs to order av stuff, to check you out.
Thanks for the great products,
- Lenny in Pembroke Pines, FL
I would like to repeat to you again how much I appreciate all you and your
company is doing about this. You are the most customer satisfaction company
I have ever dealt with. I will definite recommend your company to
others and will purchase from you again.
- Katie in Glen Arm, MD
Thanks for getting back to me so quickly, yours was a superfast response!!
- Jodi in Corona, CA
Just wanted to let you know that today, I received my CD cabinet and am
very pleased with the quality. It's all assembled (easy) and looks
great.
Thank you very much. I have already recommended your product to a
friend of mine in Reno, NV.
I am considering potentially buying another one to replace a couple of
existing racks that I have that are not as good as your product. - Dan in
Lansdale, PA
Thank you very much for such a speedy response and also for shipping my
new order at once as I need the unit as soon as possible. " Kudos
" for great customer service !!!!
- Robert in West Seneca, NY
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Call us TOLL FREE:
866-547-1601
Mon-Fri 10am - 9pm
Sat 10am - 3pm EST
Telephone Orders Always Welcome!
Corporate purchase orders may be faxed to: 866-258-9228
